“We think Wagenborg’s fast and solution-oriented actions are excellent”

“On 1^st of July, we at ADMIntermare, a division of ADM International SARL, were informed by our contract partner Wagenborg that the MV Alamosborg had encountered a major engine failure or defect. This ship transported our contractual shipment of sugar beet pellets from the loading port Duluth on the American Great Lakes, to the port of discharge Casablanca. At that time the ship was approximately 2 days away from the intended destination Casablanca.

At first it was not clear what the consequences were of the engine failure. It was also unclear what delay this would cause to our cargo. However, it soon became clear that the ship had experienced a serious and complete engine failure and thus was unable to maneuver and was drifting towards the Azores.

After internal consultation with our Ship Risk Management we discussed which possible scenarios we could expect, such as arranging a towing company, hopefully towing the ship to Casablana and unloading the product and delivering to our buyer with minimal delay. Our contract partner Wagenborg investigated the options on their side and found a towing company.

At the same time, Wagenborg had informed what the regulations were in Casablanca and found out that a “dead” ship could not enter the port. So towing to Casablanca was not an option. It was therefore necessary to move to another port in southern Spain. In this case, Algeciras was the best option. In the meantime, Wagenborg was working hard to offer a workable solution for ADM after a thorough investigation on their part about how this unfortunate situation could best be solved.

Wagenborg did their utmost best to investigate how the cargo could be brought to its final destination. Ultimately, Wagenborg decided to transfer the cargo to another ship in their fleet, namely the MV Helga.

Given the way things are resolved, we are happy to say that we think Wagenborg’s fast and solution-focused actions are excellent. It is characteristic of this strong ADM contract partner to succeed in a very complicated situation where the cargo must reach its destination in Casablanca with the least possible delay.

It is clear that not all owners had sought this solution. All in all, we at ADMIntermare are very happy that we have had Wagenborg as our contract partner in this unfortunate situation. We clearly see that Wagenborg has a strong dedication to satisfy their customers and to assist them together. Even in difficult times and situations.

Thank you very much for the great support during this incident!”